Terms of service

1. About Us

Hello and welcome! We’re Rowlands Plants, a small team of plant enthusiasts based
in Worcestershire, Great Britain.
We love growing and sending out healthy, happy plants for gardeners across the UK.
Every order is packed with care by people who truly love what they do.

2. Ordering

You can order directly through our website.
All orders are subject to plant availability and seasonality. If something has sold out,
we’ll get in touch to offer an alternative or a refund.
Please double-check your address and contact details before placing your order so
your plants reach you quickly and safely.

3. Prices and Payment

All prices are in pounds sterling (£) and include VAT (where applicable).
Payment is taken when you place your order, unless we’ve agreed otherwise.
We accept most debit and credit cards and may offer other payment options online.

4. Delivery

We send plants by trusted couriers or Royal Mail, depending on size and destination.
We aim to dispatch within 3 working days, but timing can vary depending on
weather, plant growth, and courier schedules.
Each plant is carefully packed to travel safely, but please unpack your parcel as soon
as it arrives and give your new plants a drink of water.
A little droop after the journey is normal — they’ll soon perk up once settled.

5. Plant Quality

We only send out plants we’d be happy to receive ourselves — healthy, well-grown,
and true to name.
If your plants arrive looking worse for wear, please contact us within 24 hours with a
photo so we can put things right.
Plants are living things, so natural variation in colour, size, and shape is all part of
their charm and not considered a fault.

6. Returns and Refunds

Because plants are perishable, we can’t usually accept returns unless they’ve
arrived damaged or the wrong item has been sent.
If there’s ever an issue, please let us know — we’ll always do our best to help and
find a fair solution.

7. Cancellations

You’re welcome to cancel an order before it’s been dispatched for a full refund.
Once the plants are on their way, we’re unable to cancel because they’re perishable
and time-sensitive.

8. Looking After Your Plants

Once your plants arrive safely, their ongoing care is in your hands.
We can’t take responsibility for losses caused by weather, incorrect planting, or lack
of care — but we’re always happy to share tips and advice if you need help!

9. Privacy

Your privacy matters to us. We only use your details to process and deliver your
order and will never share them with anyone else unless it’s necessary for delivery.

10. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will
be handled by the courts of England and Wales.