Refund policy

Returns and Refunds

Because plants are perishable, we can’t usually accept returns unless they’ve
arrived damaged or the wrong item has been sent.
If there’s ever an issue, please let us know — we’ll always do our best to help and
find a fair solution.

Cancellations

You’re welcome to cancel an order before it’s been dispatched for a full refund.
Once the plants are on their way, we’re unable to cancel because they’re perishable
and time-sensitive.

Looking After Your Plants

Once your plants arrive safely, their ongoing care is in your hands.
We can’t take responsibility for losses caused by weather, incorrect planting, or lack
of care — but we’re always happy to share tips and advice if you need help!